Proven delivery in demanding environments.

Challenge

The legal department manages a large and growing portfolio of contracts, amendments and regulatory documents across consumer, business and wholesale activities. Review and compliance checks were slow and hard to standardise, and any AI support had to preserve the confidentiality of sensitive legal content.

Solution

Consultim-IT added an AI layer on top of the existing document environment. Lawyers can locate clauses, compare versions, extract obligations and deadlines, ask questions in natural language and get drafting support.

OCR and document processing structure scanned content; retrieval-augmented generation answers from the operator's own contracts. Models run on a local GPU farm, and every output goes through human validation.

Challenge

Customers faced fragmented journeys and business users had no consolidated view of their lines, plans, balances and invoices. Many requests still required customer-service intervention.

Solution

Consultim-IT built two dedicated portals connected to the operator's billing system (Ericsson BSCS). Consumers manage lines, plans, invoices, payments and requests online; business customers manage multiple users and company lines, usage and invoices from one account.

Payments run through MPGS and Click to Pay under PCI-DSS. The platforms lay the foundation for loyalty programmes, analytics and personalisation.

Challenge

Different catalogues, prices and account experiences across B2B, B2C and the e-shop created friction and prevented a unified digital sales strategy. The platform also had to absorb traffic peaks.

Solution

Consultim-IT rebuilt digital commerce around one customer account and one catalogue, on a headless GrandNode platform exposed through WSO2 API Manager.

The open, stateless architecture runs on Red Hat OpenShift and scales horizontally, and provides the base for cross-selling and journey personalisation.

Challenge

The corporate website was the operator's main digital information channel, but the legacy platform slowed down publishing and performed poorly on mobile devices. Marketing and communication teams depended on IT for every change.

Solution

Consultim-IT rebuilt the site on Umbraco with a responsive design aligned with the brand guidelines.

Content was migrated and reorganised without loss of business information, and editorial workflows give communication teams autonomy over news, offers and campaigns.

Challenge

Subscriber contracts were handled on paper across a large agency network. Retrieval was slow, administrative effort high, and traceability for regulatory compliance hard to guarantee.

Solution

Consultim-IT digitalised contract handling at the point of sale. Contracts are captured, validated through digital workflows and archived securely, with access by role and a full history of document activity.

At capture, OCR and data extraction read each contract and tag it automatically, so documents are classified and searchable without manual indexing.

Challenge

The executive office handles a continuous flow of highly sensitive correspondence and institutional documents. Each item had to be routed, accessed and retrieved efficiently under strict confidentiality and long-term traceability.

Solution

Consultim-IT built a governed environment for executive correspondence and records on Microsoft 365. Documents are classified and routed through structured workflows, and access follows each person's responsibilities.

Challenge

Delegation of authority defines who can approve and decide across the bank. Manual change processes made updates hard to track, with a risk that staff relied on outdated matrices.

Solution

Consultim-IT built a central platform where business users search and navigate the matrices, submit changes and route them automatically to the right approvers.

Every change is recorded, giving management, internal control and audit a reliable history. Rights are administered by the business, without IT involvement.

Challenge

The operator's internal platforms ran on an unsupported SharePoint version that hosted business-critical applications and employee services. Modernisation could not interrupt these services.

Solution

Consultim-IT migrated the platform to SharePoint Subscription Edition while keeping business operations running.

Under a 24-month SLA, a dedicated team supports the estate and develops new internal services: HR, employee benefits, claims, contracts and operational tracking.

Challenge

Information was scattered across file shares, legacy platforms and personal devices, and HR processes such as leave, recruitment, document requests and approvals were largely manual.

Solution

Consultim-IT built a central digital workplace on Microsoft 365, accessible from any device.

Six HR and administrative processes were digitalised and connected to the ERP, with automated approvals and real-time dashboards for managers. IT now runs a governed cloud platform instead of a fragile on-premises environment.

Challenge

Company and fund information was spread across emails, shared folders and personal workspaces. Employees lost time searching, and HR and administrative requests were handled manually.

Solution

Consultim-IT built a single digital entry point for company and fund information, internal communication and employee services.

Structured document management and improved search make information easier to find, and HR and administrative requests run as digital processes.

Challenge

HR requests, timesheets, leave and approvals were spread across different tools and emails. Managers had no consolidated view of team availability and assignments.

Solution

Consultim-IT brought core HR services into one employee portal on Power Platform.

Employees manage leave, documents and timesheets; managers use a central approval centre and team dashboards; automated workflows connect employees, managers and HR.

Challenge

Environmental data was collected differently from one plant and country to the next, which made validation, consolidation and audit difficult while regulatory and stakeholder expectations kept rising.

Solution

Consultim-IT built a standardised ESG reporting environment covering CO2 Scope 1 and 3, waste, water and environmental product declarations (EPDs).

Automated calculations, validation rules and controlled workflows secure data quality; dashboards consolidate performance across sites and countries.

Challenge

Consumption, stock and operational data sat in different sources and locations. Management had no consolidated real-time view, making abnormal consumption, stock gaps and losses hard to detect.

Solution

Consultim-IT centralised operational data and turned it into real-time management dashboards in Power BI.

Automated alerts flag abnormal consumption and stock variances.

Challenge

Field teams relied on paper forms for safety inspections and daily reports. Expense claims were slow to approve, and management lacked real-time visibility of field activity and costs.

Solution

Consultim-IT digitalised field reporting and expense management in responsive Power Apps, connected to on-premises SQL Server through the data gateway.

Automated workflows route approvals and notifications through Teams and Outlook; dashboards consolidate HSE, operational and financial data.

Challenge

Bonus claims, billing and supplier invoices were handled across several manual processes. Data entry and reconciliation consumed time, and reporting required consolidating several sources.

Solution

Consultim-IT digitalised bonus claims and billing in dedicated Power Apps and introduced AI Builder to read and extract data from incoming invoices.

Automated workflows move claims and billing through the right steps; Power BI gives management a consolidated financial view.

Challenge

Licence and professional authorisation requests were handled manually, which created delays, administrative effort and little visibility on application status.

Solution

Consultim-IT turned several licensing services into online journeys, with responsive application forms and automated processing workflows for officers.

The project included integration with SharePoint, documentation and skills transfer to the ministry's teams, giving a base for further digital services.